Shipping and packaging

Shipping Details

Shakti.ism’s products are shipped all over the world and we are grateful to our wonderful customers around the globe and their commitment to women’s empowerment in India (and beyond).

Royal Mail is our preferred method of shipment, as this is the most cost-effective and reliable option for our customers. Shipping costs are calculated based on product weight and your geolocation (determined by the shipping address entered at the time of checkout). Orders are normally shipped the next day, and we aim to get all items shipped out within 48 hours.

We cannot ship to BFPO addresses or PO boxes.

For orders originating from within the EU, our preferred method of shipment is PostNL. For larger wholesale and bulk orders, we usually use a courier like FedEx, DHL, UPS or equivalent.

During periods of poor weather, industrial action or exceptional demand the stated dispatch and delivery timescales may not apply. We will do everything we can to get your parcel to you as soon as possible, but we are unable to offer refunds for delays.

It is the buyer’s responsibility to provide a complete and accurate delivery address. Please check it carefully as address labels are printed automatically as soon as your order is placed. We do not accept responsibility for any items lost or undelivered due to an incorrect or incomplete address being provided.

VAT/taxes, Import and/or Customs fees may be levied and they are the responsibility of the customer to research and pay. Shaktiism CIC is not responsible for delays due to customs.

Packaging

Each order is wrapped and packed personally and then sent in eco-friendly reusable compostable, recycled/recyclable or biodegradable mailers to reduce our plastic usage and to promote sustainability.

Order fulfilment

Our orders are shipped out from Shaktiism HQ or from our friends at Mailout, a brilliant social enterprise that provides training and employment for people with autism and/or learning disabilities. Mailout offers mailing and fulfilment services, and they are based in London.

Mailout aims to pack and ship your order within 2 working days. Please note their distribution centre is closed at the weekends and bank holidays so orders placed on a Saturday or Sunday will be sent out as quickly as possible after the weekend or bank holiday.