Refund policy

All Shakti.ism products are carefully curated and we do our best to accurately represent them on our website and online shop. We think you’ll love your one-of-a-kind products just as much as we do, but of course if there are any issues please get in touch.

If for any reason you have changed your mind about your purchase, we can offer a refund on any item that is returned to us unused and in the same condition and packaging that you received it, along with proof of purchase. Please email us at hello@shaktiism.com.

Our returns policy lasts 14 days from the date of purchase. If more than 14 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. Returns are not possible on sale items or gift cards or vouchers.

As a small, nonprofit social enterprise, returns and refunds can be administratively demanding and time-consuming for us. We work hard to provide accurate pictures and information so any details you can provide about the reason for your return will help us to improve our service and quality of product in the future. 

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If your initial order included free shipping, your refund (subject to approval) will be issued minus the cost for sending the initial shipment. We recommend you return products by tracked mail or courier as we cannot be responsible for missing parcels.

For lost or damaged items, please contact hello@shaktiism.com For damaged, items, we will require photographs within 10 days of receipt for any refund claims.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and that we will issue a refund. The credit will automatically be applied to your credit card or original method of payment. Please note that the cost of shipping will be deducted from the purchase prices if a refund is issued (if free shipping was obtained, the cost of shipping the order will be deducted from any refund issued)

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will send you the relevant details.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend you send by tracked mail or courier as we cannot be responsible for missing parcels.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.